Terms & Conditions


This page tells you the terms and conditions on which we will supply to you the products listed on our website www.thegreeklemon.co.uk via one of our subscription services or online shop (hereafter, "The Greek Lemon Box Service"). Please read these terms and conditions carefully before ordering any products from our site or subscribing to one of our Services. These terms and conditions are routinely made available on the current Site to the Clients at the time of purchase of a subscription. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions. For the purposes of this document, it is agreed that people who have entered into a subscription contract will be referred to as, "Clients."  


1. Company Overview

The www.thegreeklemon.co.uk site is published by The Greek Lemon Ltd, under the company number 10605816. 

2. Legal Status

By placing an order through our website, you warrant that You are legally capable of entering into binding agreements; and You are at least 18 years of age; You reside in one of the 'Serviced Countries'; and You are accessing our site from one of those 'Serviced Countries'.

3. Transfer of Rights and Obligations 

3.1. In case of total or partial sale of The Greek Lemon Ltd the contracts between the Client and The Greek Lemon Ltd and/or successors and beneficiaries remain binding between the parties. The contracts entered into by The Greek Lemon Ltd may not be transferred by the Subscriber and/or the Client without first giving written notice to The Greek Lemon Ltd

3.2. The contracts, rights, and obligations of The Greek Lemon Ltd will in any event be assigned or transferred without prior approval by the Client.

4. Geographic Area 

The Box shipping service is only available in the UK and Europe. Subscriptions that do not meet this geographic condition will not be taken into consideration.

5. Access to the Service 

5.1. The Site services are normally accessible to Clients seven days a week, 24 hours a day, throughout the year except in the case of interruption, voluntary or not, in particular due to maintenance needs or major events. The company The Greek Lemon Ltd cannot be held liable for damage of any nature resulting from unavailability of the Site.

5.2. Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us at info@thegreeklemon.co.uk and we will correct the fault as soon as we reasonably can.

5.3.  Your access to The Greek Lemon website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email or telephone.

6. The Agreement between You and The Greek Lemon

6.1. After placing any orders on our website you will receive a receipt e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us, we will confirm acceptance to you by sending you an e-mail confirming that your purchase has been verified and accepted. Your subscription will only be activated when we have verified, accepted & sent you the acceptance confirmation via email. 

6.2. The subscription plans to our services consists of recurring period charges as agreed to by you. By accepting these terms & conditions of service, you acknowledge that your subscription has this recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. 

6.3. The Greek Lemon may submit periodic monthly charges without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before The Greek Lemon reasonably could act. 

6.4. To terminate your authorization or change your payment method, please use either the 'Login' section within www.thegreeklemon.co.uk or contact us by email at info@thegreeklemon.co.uk

6.5. By subscribing to one of our subscription boxes you agree to allow The Greek Lemon to take recurring monthly payments from your credit/debit card. See 9 for price details. Should you wish to cancel, you can do so at any time. The Greek Lemon reserve the right to alter its subscription fees at any time however, at least 28 days written notice will be provided should this occur. Subscription payments for monthly plans will be taken in the middle of every month while fortnightly plans will be taken at the start and end of the month. Boxes aim to be dispatched within 14 days of payment being taken. If you cancel your subscription you can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you. 

6.6. Auto-renewal. Following your subscription period of 1 month your subscription will be automatically renewed for the same renewal period of your previous subscription, at the then-current non-promotional subscription rate. 

6.7. To cancel your subscription, you must log on to www.thegreeklemon.co.uk and do so in your accounts section or email  info@thegreeklemon.co.uk and we will do as instructed on your behalf, following the request of additional security details. If you cancel, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

6.8. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. 

6.9. You have the right to cancel your Contact within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first goods. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline. 

6.10. If you cancel this contract, we will reimburse to you any relevant payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than - (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 

6.11. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

7. Deactivation of the Client’s Account 

In the case of non-compliance arising from the acceptance of these Terms and Conditions, non-payment of the price of an order, intentionally providing wrong information to create the account, or actions that could harm the interests of The Greek Lemon ltd, the Company reserves the right to suspend access to the services offered on the Site or, depending on the seriousness of the acts, to terminate the subscription and the account of the Member without any compensation. The company also reserves the right to refuse service to a Client who has been excluded or penalised for such actions. 

8. Subscription to the Newsletter and Mailing List 

By accepting these Terms and Conditions when subscribing to one of the subscription packages, or placing an order on the Site, the Client authorises The Greek Lemon Ltd to email them at the address that will be provided upon their subscription or order. The newsletter and/or can be unsubscribed to at any time by the unsubscribe link at the bottom of the Newsletter/Email. 

9. Price & Payment 

9.1. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. 

9.2. Product prices include VAT where applicable.  

9.3. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.  

9.4. Payment for all Products and Services must be by credit or debit card. We accept payment with Visa, Mastercard and American Express. 

9.5. Payments will be secured by a method of data encryption to prevent interception of information by third parties. 

9.6. In accordance with current regulations, Member bank details will not be kept by The Greek Lemon Ltd 

9.7. The Greek Lemon Ltd cannot be held responsible for any fraudulent use of the payment method used.  

9.8. Within three days after receiving the subscription request, a debit request to the bank account will be sent to the payment organisation. The subscription contract will be complete upon receipt of authorisation to debit the account by the payment organisation.  

10. Delivery 

10.1.  The Greek Lemon boxes and products can only be delivered to addresses within the United Kingdom including Northern Ireland, excluding PO Box addresses, and across Europe. We currently use Royal Mail, prepaid postage, to handle the delivery of the boxes. Actual delivery times may vary depending on your delivery address and circumstances impacting delivery by the Royal Mail. You will not hold us responsible for any delays, outside of our control, which relate to the delivery of your box. This includes weather conditions, strikes, damages out of our responsibility etc. We will do everything we can to provide you with a high level of customer experience

10.2. Delivery time to the UK is normally 3 working days from dispatch. For European deliveries please allow 7 working days. Royal Mail will not deem a parcel to be lost until it has been in the UK postal system for a period of 14 days. Although it is highly unlikely UK deliveries will take this amount of time we are unable to dispatch a replacement or issue a credit or refund until this period of time has elapsed.  

10.3. Deliveries are made Monday through Saturday except public holidays. The package is carried by Royal Air Mail and delivered to the shipping address provided by the Client.  

10.4. If you are not present for the delivery and if the dimensions of your package allow it, the postman will leave your package in your letterbox. If not, you will find a calling card asking you to collect your package at your post office within 15 days. 10.5. If you change address, you must update your address details in the relevant section of the website to ensure that no boxes are sent out to the wrong address at least fifteen days prior to the beginning of the month in question. Please ensure this is done before you move as you will be liable for any boxes posted to the wrong location. 

10.6. If the package is returned to The Greek Lemon Ltd, a second delivery will be made. If the package is returned to the sender again, there will be no new shipment. The Products will be at your risk from the time of delivery. 

10.7. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 

10.8 For Subscription boxes, delivery is free. For products from our online shop including gift boxes, delivery charges for UK apply. All prices quoted on our online shop are exclusive of delivery costs, which will be added to the total amount due and calculated in accordance with condition are: 0-1.8kg 3 GBP, 1.9kg - 5kg  5 GBP, anything above 5kg will be charged at 6.50 GBP.

11. Damage 

If you're dissatisfied with your box or any products in it due to being unfit for use, please use our customer service area on our website where you can complete a form explaining the issue or contact us at info@thegreeklemon.co.uk. We retain the right to request the return of any damaged goods at your cost by recorded delivery to The Greek Lemon Ltd, where the products will be inspected. If the fault is agreed, a full credit or refund will be given for the returned goods & return postage charges incurred. We will consider refunds for any boxes returned to us within 7 days of receipt, where the box is in unused condition. We reserve the right to refuse refund. 

12. Promotion Codes  

Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present. 

13. Force Majeure
We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control. We will, however, do our best to perform to the best of our ability throughout this period despite the Force Majeure Event. 

14. Product - Allergies & Conformity 

14.1.  Our boxes and products may not be suitable for people with allergies. Our products may contain other common allergens such as nuts, seeds, gluten, wheat, soya and oats. Please contact us  if you have a food allergy before ordering. 

14.2. As the Greek Lemon contain a selection of products we cannot guarantee that they are suitable for people with allergies.  Where possible, we will include allergy advice for single items in our online shop.  However, this is for guidance only, it is the customers’ responsibility to check the allergy advice label on any products purchased from us before handling or consuming.

14.3. The information present on the Website related to the products are provided by the manufacturers and distributors. The Greek Lemon Ltd cannot, therefore, be held liable under any circumstances for any consequences that may arise from the knowledge or use of such information. 

15. Warranty 

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. 

16. Links to Other Websites 

From time to time, this Website may also include links to other Websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the Website (s). We have no responsibility for the content of the linked website(s). 

17. Advertising on the Site 

The Greek Lemon Ltd may freely insert advertising on its Site, and has complete freedom of choice regarding the disposition of these ads, advertisers, and viewing of these ads. 

18. Your Conduct 

18.1. You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

18.2. You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose. 

18.3. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, The Greek Lemon will place a 'cookie' (a small text file) on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification.

19. Acceptance of these Terms and Conditions 

Your access to and use of www.thegreeklemon.co.uk is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are accepting these terms and conditions. 

20. Indemnity

You agree to indemnify and hold The Greek Lemon and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

21. Governing Law & Jurisdiction

These Terms and Conditions are subject to applicable British law irrespective of the Client's country of residence and the place of conclusion of the contract. The application of the Vienna Convention on the International Sale of Goods is expressly excluded. The Subscriber acknowledges that the communications and computerised records of the Site will be considered by the parties as proof of exchanges, orders, payments, and transactions between the parties unless proven otherwise. 

22. Changes to the Website or Service

We reserve the right to make changes to our Website, policies, and these Conditions at any time without notice and you confirm that The Greek Lemon shall not be liable to you for any such change or removal. Your continued use of the Website following any changes shall be deemed to be your acceptance of such change. 

23. Our Right to Vary these Terms and Conditions  

23.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

23.2. You will be subject to the policies and terms and conditions in force at the time that you order any of our subscription services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation. 

24. Safeguard Clause

If one or more provisions of these Terms and Conditions are declared invalid under any law or regulation or a final court decision, the other provisions will retain power and scope

25. Disclaimer of Warranties and Limitations on Liability  

25.1. Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit The Greek Lemon liability for; Fraud, Death or personal injury caused by its negligence (including negligence as defined in s.1 Unfair Contract Terms Act 1977. Where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through the website. Liability to the extent the same may not be excluded or limited as a matter of law. Nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau. 

25.2. This website and its contents are provided "as is" and on an "as available" basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of the content provided on the website or any conduct by users of the website. We reserve the right to deliver boxes of content at our sole discretion. Subject to clause 25.1, we disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.  

25.3. Subject to clause 25.1, in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.  

25.4. Subject to clauses 25.1, 25.2 and 25.3 our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed in aggregate the greater of £1 and/or the total amount paid by you to us in respect of The Greek Lemon in the month preceding any such claim but, if you are a consumer, please note that this does not affect your statutory rights.

26. Evidence 

The Client recognises the validity and the probative value of electronic exchanges and records kept by The Greek Lemon Ltd and admits that these have the same probative force as those written and signed by hand, pursuant to Section 7 of the Electronic Communications Act 2000, adapting the evidence law to information technology and related to electronic signatures. 

27.  Waiver 

27.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. 

27.2. A waiver by us of any default will not constitute a waiver of any subsequent default.  

27.3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. No liability for any damage or injury is accepted in the event of the use of any of the contents for any purpose other than as The Greek Lemon (or equivalent). 

28. Copyright 

28.1. All copyright, trade marks and all other intellectual property rights in the Website and its Content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to The Greek Lemon or otherwise used by The Greek Lemon as permitted by law. 

28.2. In accessing the Website you agree that you will access the Content solely for your personal, non-commercial use. None of the Content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

29. Information and Freedom

29.1. The information requested from the Client in the form at the time of registration is necessary to process the order and may be communicated to contractual distributor partners of the Site involved in the framework of the execution of this order.  

29.2. In accordance with applicable law, the Client has the right of opposition, the right of access, and the right of rectification of the data concerning them. The Client may require that any of their information be modified, supplemented, completed, clarified, or deleted if it is erroneous, incomplete, or outdated, or when collection or use of the communication is prohibited. To exercise this right, the Subscriber must simply write to us at info@thegreeklemon.co.uk 

29.3. We reserve the right to use the statistics provided by the information forms that the Subscribers will complete in order to optimise our service and those of our partners.